Connective Essentials (Advantedge)
Effective Date: 28 February 2025
What happens to your repayment when interest rates change?
- Your minimum required repayment will not automatically change. We will give you at least 30 days’ notice if there’s an increase to your required repayments. A letter or an email will be sent advising you of communication in your NAB Internet Banking. Use this guide to learn how to view your letters in NAB Internet Banking.
- Customers can have their repayments reviewed by contacting the bank on 13 22 65.
- If customers have a Direct Debit set up on the loan account and wish to change the Direct Debit payment amount or frequency, they can contact the bank to submit a Service Request to Loan Modifications/Servicing Teams.
- o Internet Banking transfers from a NAB transaction account into a loan account can be modified via the NAB Mobile App or NAB Internet Banking.
- Brokers can also request a separate repayment review on behalf of the customer. To do this, simply email loanmods@nab.com.au, request a repayment review on the new rate, and attach confirmation of the pricing discretion approval.
